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Terms and conditions


General provisionsThese conditions are valid exclusively between the company – Raffa Fashion brand di Pelletteria Raffa s.r.l.-, hereinafter referred to as “” and any person who makes online purchases on the website hereinafter referred to as the “CUSTOMER ”. These conditions may be subject to modifications and the date of publication of the same on the site is equivalent to the date of entry into force. These conditions govern purchases made on the site, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, modified by Legislative Decree no. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.

ARTICLE 1 – Object of the contract

With these general conditions of sale, sells and the CUSTOMER remotely purchases the tangible movable property indicated and offered for sale on the website The contract is concluded exclusively through the internet, by accessing the CUSTOMER at and the creation of a purchase order according to the procedure provided by the site itself. The customer undertakes to read, before proceeding with the confirmation of his order, these general conditions of sale, in particular of the pre-contractual information provided by and to accept them by placing a flag in the indicated box. In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these conditions general terms of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005 The CUSTOMER, before concluding the purchase contract, examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the choice by the CUSTOMER. Before concluding the purchase contract and before validation of the order with “payment obligation”, the CUSTOMER is informed about:
– total price of the goods including taxes, with details of shipping costs and any other costs;

  • terms of payment;
    – the deadline within which undertakes to deliver the goods;
    – conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
    – information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
    – existence of the legal guarantee of conformity for the purchased goods;
    – after-sales assistance conditions and commercial guarantees provided by The CUSTOMER may at any time and in any case before concluding the contract, take note of the information relating to, the geographical address, telephone and fax, e-mail address, information that is reported, also below:


ARTICLE 3 – Conclusion and effectiveness of the contract The sales contract is considered concluded when sends an order confirmation e-mail to the CUSTOMER. The e-mail contains the CUSTOMER’s data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the these conditions. The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify of any corrections. undertakes to describe and present the items sold on the site in the best possible way. Nonetheless, some errors, inaccuracies or small differences between the site and the real product may occur. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are only representative. undertakes to deliver the goods within 3 working days from the sending by of the order confirmation e-mail to the CUSTOMER.

ARTICLE 4 – Availability of the products The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products could be sold to other CUSTOMERS before order confirmation. Even after sending the order confirmation e-mail order sent by, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed via e-mail. If the CUSTOMER requests the cancellation of the order, resolving the contract, will refund the amount paid within 14 days from the day on which became aware of the customer’s decision to terminate the contract.

ARTICLE 5 – Payment methods Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the website , by bank transfer, with the Paypal payment method. In case of payment by credit card, the the actual debit of the order amount will only take place when the order is complete and ready for shipment. In case of payment with Paypal, the actual debit will take place when it is sent by of the order confirmation e-mail. The communications relating to the payment and the data communicated by the CUSTOMER when this is carried out take place on special protected lines. The security of credit card payments is guaranteed by VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.

ARTICLE 6 – Prices All the sales prices of the products indicated on the website are expressed in Euros and include VAT. Shipping costs are not included in the purchase price, but are indicated and calculated at the time of conclusion of the purchase process before making the payment. The CUSTOMER accepts the right of to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by to the CUSTOMER. In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.

ARTICLE 7 – Right of withdrawal In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. The CUSTOMER who intends to exercise the right of withdrawal must communicate it to

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by explicit declaration, which can be sent by registered letter with return receipt. or by accessing the “My orders” section of the “My account” space on the website, with the creation of a Return IT file. The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 (not mandatory) the text of which is shown below: standard withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(fill in and return this form only if you wish to withdraw from the contract)
COMPANY NAME Pelletterie Raffa srl
Hereby I/we () notify () the withdrawal from my/our () contract of sale of the following goods/services ()

– Ordered on ()/received on ()

– Name of the consumer(s)

-Address of the consumer(s)

– Signature of the consumer(s) (only if this form is sent in paper version)

– Date

(*) Delete the wording not used. In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day in which he communicated to Pelletterie Raffa srl his will to withdraw from the contract pursuant to the art. 57 of Legislative Decree 206/2005. The goods must be returned to

Pelletterie raffa srl, Via delle Cerbaie 27/29, 55011 Altopascio (LU)

The direct costs of returning the products are borne by the CUSTOMER. The goods must be returned new, intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, will refund the amount of the products subject to withdrawal within a maximum period of 14 days. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has sent the goods back to will refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for making the refund, by

ARTICLE 8 – Legal guarantee of conformity In the event of receipt of products that do not conform to the orders or are defective, the CUSTOMER has the right to restore product conformity without charge by repairing or replacing the product. Subsequently, the customer must proceed with the creation of an IT file of Return by accessing the “My orders” section of the “My account” space on the website, in the event of a defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product , compatibly with the availability of the CUSTOMER.

ARTICLE 9 – Delivery methodsBARTOLINI CALZATURE will only accept orders to be delivered in the Italian territory and in the Republic of San Marino. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 3 working days from the date of receipt by the CUSTOMER of the order confirmation email sent by BARTOLINI CALZATURE. For each order placed on the website issues an invoice for the goods shipped. The invoice is available and printable, after the order has been processed, in the “My orders” section of the CUSTOMER’s “My account” space. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the same.

ARTICLE 10 – Liability does not assume any responsibility for disservices attributable to force majeure or unforeseeable circumstances, even when dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the times established by the contract.

ARTICLE 11 – Access to the site The CUSTOMER has the right to access the site to consult and make purchases. No other use, especially commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain the property of and are protected by intellectual property law.

ARTICLE 12 – Cookies The website uses “cookies”. Cookies are electronic files that record information relating to the CUSTOMER’s browsing on the site (pages consulted, date and time of consultation, etc.) and which allow to offer a personalized service to its customers www.raffa. fashion informs the Customer of the possibility of disabling the creation of such files by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

ARTICLE 13 – EntiretyThese General Conditions of Sale consist of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

ARTICLE 14 – Applicable law and competent court These General Conditions of Sale are subject to Italian law. Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State. In any case, it is possible to optionally resort to the mediation procedures pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https:// .

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